{"xsrfToken":"8b74f318df09e0980da3fec1a37dae1cd81dbcee_lout","branding":{"id":"1","key":"ncs","name":"Northern Wireless Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7504","headerLinkHoverBGColor":"#de7504","headerBadgeColor":"#de7504"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0e0099c6-ea38-4baa-9f1b-17bf95881d26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTAxNTFjNi00N2Q5LTRkZDEtODQzMi1mNTc2MWFhMDUzY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMDA5OWM2LWVhMzgtNGJhYS05ZjFiLTE3YmY5NTg4MWQyNiI6WyJyZWFkIl19LCJleHAiOjE3Mjg3NDYzMzEsIm5iZiI6MTcyODc0NTczMX0.1Fmpc0maz91QalosaKtStCewTGsyaIIgUDl96qXP9Tk&client=890151c6-47d9-4dd1-8432-f5761aa053ca&mode=fit","logoId":"0e0099c6-ea38-4baa-9f1b-17bf95881d26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Northern Wireless Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Northern Wireless Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ffffff","helpCenterTitleColor":"#70b2e9","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"ncs","projectId":10000,"serviceDeskId":1,"name":"Northern Wireless Customer Support","description":"<p>Welcome! You can raise a request for Northern Wireless Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Account and billing questions","descriptionHtml":"","callToAction":"Account and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1,8],"key":""},{"id":"21","name":"New Service Request","descriptionHtml":"","callToAction":"New Service Request","introHtml":"","icon":10517,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1,6],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"22","name":"System Problem","descriptionHtml":"","callToAction":"System Problem","introHtml":"<p>Issue impacting multiple customers</p>","icon":10520,"iconUrl":"https://northernwireless.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"New Service"},{"id":1,"name":"General"},{"id":8,"name":"Account/Billing"}],"orderMapping":{"1":[21,1,2,4,6,7,8],"6":[21],"8":[2],"7":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"12ec2228-4384-3bed-a73d-8c02a042ac4a","appLinkName":"System Confluence","appLinkUrl":"https://northernwireless.atlassian.net/wiki","spaceKey":"NCS","spaceName":"NWM Customer Support","spaceUrl":"https://northernwireless.atlassian.net/wiki/spaces/NCS","isServer":false},"labels":[],"projectKey":"NCS","serviceDeskId":1,"kbLinkDomainURLs":["https://northernwireless.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTAxNTFjNi00N2Q5LTRkZDEtODQzMi1mNTc2MWFhMDUzY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg3NDY5MzEsIm5iZiI6MTcyODc0NTczMX0.v-342Ww3X5pN3z3f-tMMT0tQEyMdQNPO6q0pcAv2uZI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"890151c6-47d9-4dd1-8432-f5761aa053ca","tokenDurationInMins":20}},"sharedPortal":{"name":"Northern Wireless Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://northernwireless.atlassian.net/wiki","kbLinkDomainURLs":["https://northernwireless.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fnorthernwireless.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyOWUzMmMwNWYzYjA5MWY3ODFlNTBmZGE3OWZkNGI3Y2MyODEzNjE2MGVlZjVlYjY5MzRlMDE4NjRlYWRiM2EzIiwiaXNzIjoiNWYxOTliNzUtNjMxZS0zMzMzLThiM2QtODk1ZDJiMTkwZTIyIiwiY29udGV4dCI6e30sImV4cCI6MTcyODc0NjYzMSwiaWF0IjoxNzI4NzQ1NzMxfQ.HFL_MqTm2yn9Woh4cg2Up-mYJFLfb9LiXx63Z1l96iw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjVmMTk5Yjc1LTYzMWUtMzMzMy04YjNkLTg5NWQyYjE5MGUyMiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbm9ydGhlcm53aXJlbGVzcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9ub3J0aGVybndpcmVsZXNzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik5DUyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3Mjg3NDY2MzEsImlhdCI6MTcyODc0NTczMX0.KJAy_hxNRi1w81ZfXUHuc3qRVaMjf0d2haPoGLfDmUY\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://northernwireless.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://northernwireless.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"NCS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"NCS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://northernwireless.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=northernwireless","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8b74f318df09e0980da3fec1a37dae1cd81dbcee_lout","baseUrl":"https://northernwireless.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://northernwireless.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"890151c6-47d9-4dd1-8432-f5761aa053ca","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2c579916d00f4fb19bdfade487614dce","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}